1. Overview
HastingsFastNet is an independent third-party guidance service for streaming, live TV, internet and connected-home entertainment. We charge a service or assistance fee for informational guidance. This Refund Policy explains when and how you can request a refund of that fee.
2. General Refund Window
Refund requests can be submitted within 7 to 15 days of your service purchase, depending on the type of assistance provided and whether the guidance has already been delivered. The specific eligibility window is confirmed at the time of purchase.
3. Eligible Refund Scenarios
Refunds are generally considered when:
- The assistance session was not completed, or was significantly delayed, through no fault of yours.
- The guidance provided was materially inaccurate or incomplete because of an error on our part.
- You cancel the request before the specialist begins the assistance session.
- There was a duplicate or accidental charge.
4. Non-Refundable Scenarios
Refunds are not available when:
- The assistance session has been fully completed and the guidance delivered.
- The refund request is submitted outside the stated eligibility window.
- The issue stems from provider-side decisions, equipment failure or coverage limitations beyond our control.
- The fees were for third-party tools, reports or expedited research already obtained on your behalf.
5. How to Request a Refund
To request a refund, email support@hastingsfastnet.com or call (888) 850-0905 with your name, date of purchase and the reason for your request. We aim to respond within 2 business days.
6. Processing Time
Approved refunds are processed to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take an additional 3 to 5 business days for the funds to appear in your account.
7. Partial Refunds
In some cases, a partial refund may be issued if only part of the purchased assistance was used or the session was partially completed. The amount is calculated based on the proportion of the service not delivered.
8. Changes to This Policy
We may update this Refund Policy from time to time. Changes take effect as soon as they are posted on this page with an updated date, so we encourage you to review it periodically.
9. Contact
For questions about this Refund Policy, email support@hastingsfastnet.com, call (888) 850-0905, or write to us at 1235 Ranch Valley DR, Desoto, TX 75115.